TRAI (Telecom Regulatory Authority of India) have passed few regulations to be followed by Service Providers from September 15, 2008.
# Subscribers to get full talk time on talk time recharges, barring an administrative fee which shall not exceed Rs.2 per recharge and applicable taxes.
# Subscribers to automatically get the benefit of straight tariff reductions without any preconditions of any explicit action by the subscriber, for example, sending SMS etc.
# Customers in existing lifetime plans can migrate to new lifetime plans with lower entry fee without having to make additional payment or recharges.
# Lifetime customers need not recharge more than once in 6 months for remaining connected.
# Customers to get key tariff information in vernacular language also at all the retail outlets of the service providers and their franchisees.
# No change in mobile number when subscriber change tariff plans or move from prepaid to postpaid or vice versa.
# Blackout days (customary/festival days on which free/concessional calls/SMS are not available) limited to a maximum of 5 days in a calendar year. Such days to be pre-specified and no subsequent alteration or addition permitted.
# Promotional offers to be streamlined.
# Subscribers to get full talk time on talk time recharges, barring an administrative fee which shall not exceed Rs.2 per recharge and applicable taxes.
# Subscribers to automatically get the benefit of straight tariff reductions without any preconditions of any explicit action by the subscriber, for example, sending SMS etc.
# Customers in existing lifetime plans can migrate to new lifetime plans with lower entry fee without having to make additional payment or recharges.
# Lifetime customers need not recharge more than once in 6 months for remaining connected.
# Customers to get key tariff information in vernacular language also at all the retail outlets of the service providers and their franchisees.
# No change in mobile number when subscriber change tariff plans or move from prepaid to postpaid or vice versa.
# Blackout days (customary/festival days on which free/concessional calls/SMS are not available) limited to a maximum of 5 days in a calendar year. Such days to be pre-specified and no subsequent alteration or addition permitted.
# Promotional offers to be streamlined.
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